The Sankra Casino account is created in two pages and verified later with three documents. The personal details are entered as they appear on the identity document, because the names are compared at the first withdrawal.
Logging in
Access is by e-mail and password from any browser, and a Create Shortcut option on the home page adds an icon on a phone.
- Desktop and mobile browser, no separate app
- Home-screen shortcut through the Create Shortcut section at the bottom of the home page
- Log out on shared devices and use a password manager for a long password
Registration steps
- The e-mail address and a password are entered and the terms and privacy policy are accepted.
- First name, surname, date of birth, gender, country, currency, telephone number, city, address and postcode are filled in.
- The preferred welcome bonus, casino or sportsbook, is selected.
- The green Create Account button is pressed.
- A first deposit of at least €20 is made and the bonus is activated in My Bonus before the first bet.
Only one welcome offer is taken, and it is fixed at this step.
When the login fails
- Forgotten password: the reset link is sent to the registered e-mail address.
- Account locked: live chat is contacted with the account e-mail.
- Confirmation e-mail not received: the spam folder is checked and the address is confirmed with support.
- Documents rejected: a sharper photo with all four corners visible is uploaded.
- Self-exclusion active: the account is not reopened before the chosen period ends.
Documents and checks
| Document | Requirement | When |
|---|---|---|
| Identity | passport, driving licence or identity card | at the first withdrawal, after a large transaction or before a bonus payout |
| Address | utility bill, bank statement or rental agreement | same triggers |
| Payment ownership | card photo or wallet screenshot in the account holder's name | same triggers |
| Source of funds | bank statement or payslip | on request |
| Deadline | 30 days after the request; the account is closed otherwise | — |
Scroll horizontally to see the full table
Documents are uploaded before they are requested, which removes the usual delay at the first withdrawal.