Help at Sankra Casino comes through two channels: a live chat that is staffed around the clock and the address support@sankra.com for anything that needs a written record, from documents to self-exclusion.
Preparing a question
- The transaction reference from the cashier is quoted for any payment question.
- The account e-mail address and the date of the event are given in the first message.
- A screenshot of the error or the bonus screen is attached.
- One question is asked per message, so the answer is complete.
- A promise made in chat is confirmed by e-mail before it is relied upon.
Support channels
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 24 hours a day | cashier, bonus activation, account questions |
| E-mail support@sankra.com | any time, answered in order | documents, complaints, time-out, self-exclusion |
| Help centre | always available | payments, bonuses, sports rules, casino rules, verification, responsible gambling |
Scroll horizontally to see the full table
FAQ and rules
Six sections make up the help centre at Sankra Casino, from payments to responsible gambling, and the English terms prevail. A chat answer that differs from them is checked by e-mail.
Using e-mail
E-mail is used at Sankra Casino for anything that may be referred to later: a complaint, a verification document, a time-out or a self-exclusion, which is processed within 24 hours.
The message is short: account e-mail, date, amount, reference and the request in one line.